Our Backup Policy
From the Terms of Service:
While A Small Orange Software attempts to keep regular backups of data stored on our systems, A Small Orange Software does not guarantee the existence, accuracy, or regularity of its backup services and, therefore, the customer is responsible for making backups of data. A Small Orange Software does not guarantee that its backup procedures will prevent the loss of, alteration of, or improper access to our clients' information.
While ASO has two backups systems in place for hosting customers, we strongly encourage you to keep your own periodic backups. No backup system is foolproof, so keeping your own account backup will help prevent catastrophic data loss.
Make Your Own Backups
We have some simple how-to documents to help guide you through configuring cPanel/WHM to create a daily/weekly backup on the server, as well as configuring it for offsite, remote backups, and using the R1Soft plugin to create backups. See more info about backing up your site and info in our Knowledgebase.
Note: R1Soft backups are not guaranteed, and are meant for your convenience only. Firewall issues, a hardware failure on a backup server, network problems or similar could potentially interfere with the backup system communicating with the individual servers. It's recommended that you make a periodic manual backup for safeguarding purposes.