<p>If you have third party scripts or applications running on your website it's possible you may notice an issue with them from time to time. We've outlined a couple of common issues and solutions below to help you troubleshoot.</p>

<p>Our Support personnel is not trained in third&nbsp;party script support, therefore we may not be able to resolve certain issues related to custom coding and scripting errors. However, we will gladly take a look and offer as much help as possible.</p>

<p>See our <a href="https://www.asmallorange.com/help/article/aso-what-is-a-script" rel="noopener" target="_blank">What is a Script?</a>&nbsp;article to learn more.</p>

<h2 class="subject2blue">Database Connection Error</h2>

<p>The most common problem with third party scripts is a database connection error. Make sure that you have created the database and the user and have assigned the user to the database. Make sure you also check that&nbsp;your script uses the same settings in your configuration file. Usually&nbsp;this file is named&nbsp;config.php&nbsp;or&nbsp;settings.php&nbsp;and located within the same directory as the script.<br />
<br />
You can see how to connect to your MySQL database via <a href="https://www.asmallorange.com/help/article/aso-connect-to-a-mysql-database" rel="noopener" target="_blank">our how-to article</a>.</p>

<h2 class="subject2blue">System Requirements</h2>

<p>Other warning errors may result from not following system requirements of the script.&nbsp;</p>

Common Issues with 3rd-Party Scripts

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