Knowledge Base

Cancellation and Refund Policy

Our refund policy is pretty simple. We stand by what we do! Here is a link to our full Terms of Service.

A Small Orange offers a ninety (90) day money back guarantee on shared web hosting, reseller packages, Cloud VPS and Hybrid plans. After the ninety (90) day money back guarantee, eligible plans are eligible for an account credit on a prorated basis. Such credits will have any previous extended term discounts withheld from the total credit amount and will be calculated based on the number of months remaining in your billing cycle. A Small Orange offers a ten (10 day) money back guarantee from the day of purchase on starter, business, and e-commerce website design and fulfillment packages.

No refunds are offered on Clementine dedicated servers, dedicated server packages, custom packages, setup fees, domain registrations, domain transfers, domain renewals, SSL certificates, SiteLock addons or products, dedicated IP addresses, advanced support fees, processing fees, or software licenses.

Only first-time accounts are eligible for a refund under the 90 day money back guarantee.

To get the whole scoop, including the money-back guarantee, refund policy, and pro-rated refunds/credits, check out our Terms and Conditions. If you have specific questions regarding your account and refund scenarios, please submit a ticket to Billing.

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