Knowledge Base

What Happens if You Don't Pay Your Bill

If you don't pay your bill, your services will eventually be terminated. If you're just having issues paying your bill and need some help, please let us know.

Here's what will happen...

  • You'll receive an email notification the day the invoice is generated and then again when the account is overdue.

  • After 7 days, the account will be suspended for non-payment. If you make a payment on the invoice, your account is reinstated. Your account may display a suspended notice when you are 7 days overdue on paying your bill. Submit a ticket to Billing if your account is paid up but hasn't been reinstated yet.

  • After 21 days, the account is marked Inactive and the invoice is deleted. Your account will be terminated. If you want to renew the account at this point, you'll need to submit a ticket to Billing to have a new invoice generated for new service. Once the invoice is paid, we'll reinstate the account. There is a restoration fee of $150 per cPanel.

Tip! It is imperative to keep your email up to date with us. The email address on file for your billing account is where you receive all our invoices. We don't issue paper invoices; it's all done via email. If you don't see your invoice, and your account gets terminated for non-payment... whoops!

If you are set up for automatic credit card billing, you'll also receive an email if your card gets declined for any reason.

Have more questions? Check out our Billing section right here in the Knowledgebase or get in touch with Support for assistance.


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