FTP Connection Issues
If your FTP program is not connecting properly, or connecting slowly, here are a few possible reasons why:
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Your firewall could be blocking it.
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You've mis-filled in your host name; make sure you use the IP address provided in your welcome email.
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Your username and password aren't the same as your control panel username and password.
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The path set in your FTP program for connection is incorrect; your path should be /home/YOURUSERNAME/public_html.
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Your passive settings are set wrong:
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Open your FTP application
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Navigate to the FTP Options and locate Passive Mode (in Filezilla, this is located in the Transfer Mode section, available from Edit, then Settings, then FTP)
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If Passive Mode is selected, de-select it; If Passive Mode is not selected select it
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Try using your FTP again
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If this does not resolve the issue, revert back to your previous Passive Mode configuration and try again.
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