Connect to Your Account Via FTP

Most FTP clients, including SmartFTP, Cute FTP, WinSCP, Filezilla, and many others, should only require four things:

• FTP Host/Address: (IP address or server hostname)
• FTP User: (cPanel/FTP username)
• FTP Password: (cPanel/FTP password)
• Port: 21
• Path/directory: (blank)
  • Optional: if you want to open up your website's public directory, use "public_html/" -- that's where all content that is visible to the public is)

This information (except the target directory) is provided in your welcome email. Enter it into your FTP client, and it will connect. The primary FTP username equals your cPanel username; the same goes for the password.

If you are having difficulties connecting or uploading files, double-check that you have Passive (PASV) Mode enabled in your client. This mode is required to connect to our servers, although several FTP clients do not have it enabled by default.