Knowledge Base

Configure your BlackBerry for Email

Note: Make sure you've added the email account in your cPanel. In addition, before you can use email in blackberry devices, you must subscribe to BlackBerry email service through your wireless carrier. Please contact your wireless carrier if you experience any issue sending or receiving emails.

Setting Up Email for BlackBerry 6 or 7 OS

Set-up email for your BlackBerry:

  1. Click the Setup icon on the main screen.
  2. Select Email Accounts.
  3. Select Internet Mail Account.
  4. Follow your phone’s prompts to complete the setup. Agree to the BlackBerry email service ToS(Terms of Service) and provide the email address and password the email account you created in cPanel.

It can take up to half an hour before you can start receiving emails.

Set-up Email for the BlackBerry v5 OS

  1. Click the Setup icon on the main screen.
  2. Select the Setup Wizard.
  3. Select I want to create or add an email address on the email setup screen.
  4. Follow your phone’s prompts to complete the setup. Agree to the BlackBerry email service ToS and provide the email address and password for the email you created in cPanel

Notable Issues

Enter Settings Manually

If a BlackBerry account with the same username and password as your cPanel account, there can be a major conflict.

When an email account is set-up on BIS, you are prompted for only 2 things: an email and password. If both the email and username exist and the passwords are the same, BlackBerry will accept this data and sync the phone with the account’s default email instead of your A Small Orange email address.

The error can be resolved by giving BlackBerry a fake password. When email client cannot verify, you will be prompted to Re-enter account information or Enter the settings manually.

  1. Select Enter the settings manually, and select I will provide the settings to add this email account.
  2. Enter the full IMAP information for your account.

This workaround will allow BIS to sync with the proper account.

Note: With the new Blackberry OS, this fix may not apply; however, you may want to try the steps above if you continue to have difficulty setting up your email account.

Re-Register Your BlackBerry Device

You may have to re-register your device with your wireless network. To do this:

  1. Click the BlackBerry button > Options.
  2. Advanced Options Host Routing Table.
  3. Click the BlackBerry button and choose Register Now.

The steps above will sync your blackberry device with your carrier’s wireless network.